About
Welcome to my Personal website!
With over 23 years of experience, I am a seasoned professional specialising in Customer Experience (CX), adept at guiding portfolio program management to deliver user-centric solutions.
My strategic acumen is demonstrated by a remarkable track record of securing significant deals and executing large-scale 'Strategic Outsourcing' programs for Global Capability Centre (GCC), consistently exceeding client expectations.
I lead with empathy, fostering collaboration, and aligning with client objectives. My expertise lies in helping organisations create business value, navigate change, optimise IT investments, and transform capabilities, particularly in GCC operations, managed services, portfolio management, and business development.
Industry Experience
IT as a Service (Portfolio Management, Consulting, Solution Design, Transformation and Operations):
Travel & Transportation (Airline, Public Transportation)
Healthcare (Hospitals, Clinics)
Insurance (Healthcare)
Ed-Tech (SIS, LMS)
Telco (ITO, TBO)
Education
Digital Transformation Leadership, from Simon Fraser University, BC, Canada. Sep - Dec 2023
Executive Mini MBA, from IBM Sales Academy, Dubai, UAE. Aug 2013
Diploma in Management Studies, from MANCOSA, Mauritius. 2003-04.
Bachelors of Commerce, from Osmania University, Hyderabad, India. 1997-2000.
Professional Certifications
MSI Certified Business Negotiator (CBN) - Verify
Credly Profile
PMI Certified Project Management Professional (PMP)
IBM Certified Seller (Expert)
IBM Certified Consulting Solutions Manager
Microsoft Certified: Azure Solutions Architect Expert
Certified SAFe® 6 Practitioner
ITIL v3 Foundations
and many more
Contact
Please send your requests & questions to Rmainirohit@gmail.com